This Shipping Policy explains where we deliver, our shipping options and when you can expect to receive your purchase from iFLYTEK EU.

Delivery Destinations

We currently deliver to Germany only. Available delivery destinations will be updated as we expand our service to additional European countries.

Shipping Costs

Standard delivery is free on orders of €49 or more. For orders below €49, delivery charges are shown at checkout before you complete your purchase.

The same free delivery threshold applies to devices and accessories dispatched from either our China warehouse or our Germany warehouse.

Shipping Options and Delivery Times

We dispatch orders from our warehouses in China and Germany. Available shipping options and their charges are shown at checkout. The delivery estimate for your order depends on the option selected.

Orders are normally processed and dispatched within 1–2 working days. The delivery estimates below start from dispatch and do not include order processing time.

These estimates apply to delivery within Germany for both devices and accessories. Working days are Monday to Friday, excluding applicable public holidays.

Only the shipping options available for your order will appear at checkout. Please review the selected option and its estimated delivery time before completing your purchase.

Taxes and Customs

Prices include applicable taxes. For orders dispatched from China to Germany, we arrange customs clearance and cover applicable import duties, taxes and customs clearance charges. You will not be required to pay additional import or customs charges on delivery.

If a carrier asks you to pay any such charges, please contact us at support@iflytekglobal.ai before making payment so we can resolve the issue.

Order Tracking

Once your order has been dispatched, we will send you a dispatch confirmation email containing tracking information. Tracking updates may take some time to appear after the carrier receives your parcel.

If you have not received your dispatch confirmation or need help tracking your order, please contact us with your order number.

Delivery Delays and Issues

Delivery times are estimates. Public holidays, customs inspections, severe weather or carrier disruptions may occasionally cause delays. If your order has not arrived within the estimated timeframe, please contact us so we can investigate.

Please check that your delivery address and contact details are correct before placing your order. If you notice an error, contact us as soon as possible. Address changes may not be possible after dispatch.

If tracking shows your parcel as delivered but you have not received it, please check with other members of your household and any designated delivery location, then contact us promptly so we can investigate with the carrier.

If your parcel arrives damaged, please contact us and, where possible, include photos of the packaging and the affected items to help us resolve the issue.

Order Changes, Cancellations and Returns

If you would like to change or cancel your order, please contact us as soon as possible. Orders can be cancelled free of charge before dispatch.

If your order has already been dispatched, we may be unable to stop delivery or change its details. Please contact us for guidance on the next steps and refer to our Return & Refund Policy for information about returns and refunds.

To exercise a right of withdrawal, please clearly notify us of your decision. Refusing delivery alone does not notify us that you wish to withdraw from your purchase.

Nothing in this Shipping Policy limits your statutory consumer rights.

Contact Us

For questions about shipping or delivery, please email support@iflytekglobal.ai. Include your order number, if available, so we can assist you more efficiently.