This Warranty Policy applies to eligible products purchased directly from the iFLYTEK EU online store. The warranty is provided by IFLYTEK (HONG KONG) COMPANY LIMITED, with service available for eligible European orders as described below.

Our one-year commercial warranty is additional to your statutory consumer rights. EU consumers benefit from a legal guarantee of conformity of at least two years, with longer periods or additional protections where required by national law. This commercial warranty does not limit any legal entitlement to repair, replacement, a price reduction or a refund.

1. Warranty Coverage

We provide a one-year limited commercial warranty from the date of delivery, covering defects in materials and workmanship under normal use and in accordance with the product instructions.

For accessories included with a device, coverage begins when the relevant goods are delivered. Separately purchased accessories have their own warranty period starting from their delivery date.

The expiry of this commercial warranty does not, by itself, mean that a fault is no longer eligible for a statutory remedy.

2. Replacement Rather Than Repair

• Qualifying claims: Once a manufacturing defect or covered hardware fault is confirmed, we provide a replacement rather than repair the faulty item under this commercial warranty.
• Replacement standard: We supply a brand-new item of the same model. If only an accessory is faulty, we normally replace that accessory.
• Unavailable models: If the same model is discontinued or unavailable, we discuss an equivalent alternative or another appropriate resolution with you. We will not impose a different model or an age-based deduction on a refund to which you are legally entitled.
• Return of faulty items: We may require the faulty product to be returned for assessment before dispatching a replacement. Our team will confirm which items you need to send.

Warranty on Replacement Products

Under this commercial warranty, a replacement product is covered for the remaining period of the original one-year warranty. Replacement does not, by itself, restart this voluntary warranty period.

Any mandatory rules concerning the renewal, suspension or extension of guarantee periods following replacement remain fully applicable. Where applicable law provides a new or longer period of protection, that protection takes precedence over the commercial warranty period stated here.

3. What Is Not Covered

This limited commercial warranty does not cover:

• Accidental damage, including drops, crushing, liquid ingress or exposure to unsuitable environmental conditions.
• Damage caused by misuse, failure to follow the product instructions or incompatible third-party accessories.
• Damage caused by unauthorised modifications, disassembly or repairs.
• Normal wear and tear, including ordinary cosmetic wear, expected battery ageing and worn stylus tips. A defective battery is not excluded merely because batteries age.
• Loss, theft or damage unrelated to a manufacturing defect.
• Third-party software, account or connectivity issues that are not caused by a covered hardware fault.

Exclusions are assessed according to the cause of the problem. An unrelated scratch, third-party accessory or previous repair does not automatically invalidate a claim for a separate manufacturing defect.

Please contact support for assistance with software or AI features. The scope of this hardware warranty does not limit statutory rights relating to software, digital services or legally required updates supplied with your purchase.

4. How to Make a Warranty Claim

1. Contact us: Email support@iflytekglobal.ai with your order number or other proof of purchase, product model, serial number where applicable, and a description of the issue. Photos or videos are helpful where available.
2. Initial assessment: Our team may suggest reasonable troubleshooting steps to identify the issue and avoid an unnecessary return.
3. Return instructions: If a return is needed, we provide the address, packing instructions and a Return Merchandise Authorisation (RMA) reference where applicable. Please contact us before posting; the address on the original parcel may not be the correct return location.
4. Inspection and resolution: We aim to assess returned products within 7 working days of receipt. Approved replacements are normally dispatched within 3–7 working days, subject to availability. We will contact you if further information or additional time is needed.

We may check the purchase record, product identity and reported fault. If we cannot verify a claim, we will explain what information is needed. An original receipt is not the only acceptable proof of purchase.

If an issue is not covered by this commercial warranty, we will also consider any applicable statutory rights. We will explain our findings and discuss available options before you incur any agreed charges.

Assessment procedures and estimated processing times do not extend statutory deadlines. Statutory remedies will be provided within the time required by applicable law and without significant inconvenience.

5. Shipping and Service Area

This commercial warranty serves eligible purchases from the iFLYTEK EU online store delivered to European destinations. Coverage is based on the store from which you purchased, regardless of whether the original order was dispatched from our China or Germany warehouse.

For qualifying claims, we cover necessary, reasonable return shipping costs and standard delivery of the replacement to the original European delivery country. We provide a prepaid label or arrange reimbursement of reasonable shipping costs. Please agree the return method with our team before booking delivery.

If you have moved to another European country, contact us so we can confirm the appropriate service arrangements. Delivery to a different country may require separate arrangements; this does not restrict any mandatory consumer rights.

For purchases from another iFLYTEK regional store or another retailer, contact the original seller or the relevant iFLYTEK support channel to check the warranty service available for that purchase.

6. Before Returning Your Product

• Back up your notes, recordings and other files.
• Sign out of accounts and follow the reset instructions to remove personal data. If the fault prevents this, tell our team before returning the device.
• Do not send account passwords or full payment card details.
• Use suitable protective packaging and retain proof of postage.

A replacement device will not automatically contain the files stored on the returned device. Data recovery is not included in this commercial warranty service. This does not exclude any responsibility we have under applicable law for handling your device or personal data.

For change-of-mind returns or cancellations, please see our Return & Refund Policy.

7. Warranty Provider and Contact Details

IFLYTEK (HONG KONG) COMPANY LIMITED
Units 502 & 503 A, Level 5
Cyberport 3
100 Cyberport Road
Hong Kong

Email: support@iflytekglobal.ai

We aim to reply within 1 working day. Working days are Monday to Friday, excluding applicable public holidays.

The address above is the warranty provider’s correspondence address, not a designated returns address. Please obtain the correct return address from customer support before sending a product.